Delivery service (After FMCO) : (KL) Willayah Persekutuan, Selangor, Negeri Sembilan, Melacca & Johore.

Warranty & Support


SHIN AIK CARE - WARRANTY & SUPPORT

We want you to rest easy and enjoy your furniture with peace of mind.

 

All online retail purchase is automatically under warranty within 7 Days after customer has signed the Delivery Order and agreed upon receiving the goods in good condition. Original invoice will also be provided at the same time.

Please keep your original invoice, sales receipt or delivery order to proof for further claim or warranty use.


 What does this warranty cover?

  • Manufacturing defect : Finishing defects, laminate skin peel off, cracks & dents, missing parts / hardwares
  • Delivery caused during delivery process by Shin Aik Delivery & Installation Team. (Defect caused by Self Pick Up & Self Installation will not be warranty) 

 

What does this warranty do not cover?

  • Human Caused Issue : Daily wear and tear, misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by you.
  • All mattress purchases are non-cancellable, non-exchangeable and non-returnable after shipped/picked up due to strict health code standards.
  • Customer Remorse / Regret
  • Inaccurate Colour (10-20% differences) If we send in the wrong colour such you order White colour, and we send you Black colour. We will replace the correct ordered colour within 7 days. 
  • Item Size Dissatisfaction (1-10cm differences)
  • Displayed samples (sold as-is)
  • Promotion & clearance items (sold as-is)
  • Free Gifts

 

How do I request for a service?

Please call contact us +60 6-975 5557 / +60 6-975 1594 within working days (Mon-Sat, 8am-5pm) & make a report from our office and our team will be in touch with you shortly on the next steps.

 

What kind of service will I get?

Based on your description on the report, we will assess whether the complaint is based on a deficiency of manufacturing of material nature, or whether it is due to normal wear and tear.

If we find that your complaint is justifiable, we may either rectify it by:

  1. Send spare parts that you will easily be able to fit yourself, provided that you can accept this solution, or...
  2. Exchange the item.
  3. If (1) and (2) is unable to be fulfilled, you may return the furniture for a refund in store credit.

 

What if the warranty on the product has expired?

If the warranty on the product has expired or if you have damaged your furniture by accident, you are of course still welcome to contact our customer service team. We will be more than delighted to help you.

  • Customer may purchase the necessary part(s) for a fee, if the part(s) are available. 
  • If the product is out of stock or it has been discontinued, customer will either have to wait for the new parts arrived or buy another new model.