How do I request for a service?
Please call contact us +60 6-975 5557 / +60 6-975 1594 within working days (Mon-Sat, 8am-5pm) & make a report from our office and our team will be in touch with you shortly on the next steps.
What kind of service will I get?
Based on your description on the report, we will assess whether the complaint is based on a deficiency of manufacturing of material nature, or whether it is due to normal wear and tear.
If we find that your complaint is justifiable, we may either rectify it by:
- Send spare parts that you will easily be able to fit yourself, provided that you can accept this solution, or...
- Exchange the item.
- If (1) and (2) is unable to be fulfilled, you may return the furniture for a refund in store credit.
What if the warranty on the product has expired?
If the warranty on the product has expired or if you have damaged your furniture by accident, you are of course still welcome to contact our customer service team. We will be more than delighted to help you.
- Customer may purchase the necessary part(s) for a fee, if the part(s) are available.
- If the product is out of stock or it has been discontinued, customer will either have to wait for the new parts arrived or buy another new model.